Shipping, delivery and returns
Know what to expect before you place an order. We’re preparing accurate delivery and return information as we finalize our suppliers and checkout.
The online store is not accepting orders yet. This draft outlines what must be confirmed before we publish shipping or return promises.
Shipping options and costs
Shipping methods, carriers, eligible destinations, costs and any order thresholds are being confirmed with our suppliers. Actual charges and options must be displayed during checkout before payment.
When will my order arrive?
Estimated processing and transit windows will be shown once fulfillment partners and product-specific delivery details are verified. We won’t promise a universal delivery speed without support from those partners.
Returns and exchanges
We are establishing the return process, eligibility requirements, time limits, exclusions and refund timing. The approved policy will describe any exceptions clearly, especially for products where hygiene or safety affects return eligibility.
Damaged, missing or incorrect items
Before taking orders, we’ll provide a verified support contact and instructions for reporting delivery issues, including any relevant time limits and information customers should provide.
Questions about an order?
Our customer support contact is still being tested. This information will be available before we launch checkout. You can also review our Contact page once the verified support method is published.
Merchant review required before publication: destinations, processing cutoff, transit estimates, carrier fees, returns window, eligible products, refund timing, damage policy, privacy and tax handling.